Shipping policy

SHIPPING POLICY

Last updated: 20 September 2026

This Shipping Policy explains where Bramble & Bolt delivers, the available delivery services and what happens if a delivery is delayed, damaged or unsuccessful.

  1. DELIVERY AREA

We currently deliver to:

  • England

  • Scotland, including the Highlands and Islands

  • Wales

  • Northern Ireland

  • BFPO addresses where supported by the selected carrier and product

We do not currently offer standard online checkout delivery to:

  • Isle of Man

  • Jersey

  • Guernsey

Please contact us before ordering if your address is outside our configured delivery area.

  1. DELIVERY CHARGES

Our current delivery charges are:

  • Standard delivery: £4.99

  • Standard delivery on qualifying orders of £50 or more: Free

  • Express delivery: £6.99

The available delivery methods and final delivery charge are displayed at checkout before payment.

The free-delivery threshold is calculated using the qualifying product subtotal before delivery charges and after applicable discounts.

Some delivery options may be unavailable for oversized products, restricted addresses or locations not supported by the relevant carrier.

  1. PROCESSING AND DELIVERY ESTIMATES

The available delivery estimate for your address is shown at checkout before you place the order.

Orders are processed on working days, excluding weekends and public holidays.

Delivery dates and timeframes are estimates unless we have expressly agreed that delivery by a particular date is essential.

If no delivery date has been agreed, we will deliver without undue delay and ordinarily within 30 days after the contract is formed, as required by applicable UK consumer law.

  1. ORDER CONFIRMATION AND DISPATCH

After placing an order, you will receive an order confirmation using the contact information supplied at checkout.

When tracking is available, dispatch or tracking information will be sent after the order leaves the fulfilment location.

Tracking information may take time to become active after the carrier receives the parcel.

  1. MULTIPLE PARCELS

Products from the same order may be delivered separately.

You will not be charged additional delivery fees solely because we divide an order into multiple parcels, unless a separate charge was clearly disclosed and accepted before payment.

  1. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Contact us immediately if an address is incorrect. We cannot guarantee that an address can be changed after processing or dispatch begins.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer. Reasonable redelivery charges may apply when a parcel is returned for this reason.

  1. FAILED DELIVERY

If nobody is available to accept delivery, the carrier may:

  • Leave the parcel in an authorised safe place

  • Deliver it to a neighbour

  • Take it to a collection point

  • Attempt delivery again

  • Return it to us

Follow the carrier’s instructions promptly. If a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, contact us to discuss redelivery or cancellation.

  1. DELAYS

Events outside our reasonable control may delay delivery, including severe weather, transport disruption, carrier delays or other exceptional events.

If a material delay occurs, we will provide available information and explain your options.

Where delivery by an agreed date was essential, or where we fail to deliver within an additional reasonable deadline, you may have the right to cancel and receive a refund under applicable law.

  1. DAMAGED PARCELS

If a parcel appears seriously damaged at delivery, you may refuse it where appropriate.

If you accept it, photograph the external packaging and product and contact support@brambleandbolt.shop promptly.

Keep the product and packaging until we confirm the next steps.

  1. MISSING PARCELS OR ITEMS

Check the tracking information, safe locations and whether another member of the household or a neighbour accepted the parcel.

If the parcel still cannot be located, contact us with your order number. We will investigate with the carrier.

Do not submit a duplicate chargeback while we are actively investigating unless you are entitled to do so and have decided to pursue that process.

  1. RISK AND OWNERSHIP

Responsibility for the goods generally passes to you when they are delivered into your physical possession or the possession of a person you identified to receive them.

  1. CONTACT US

Bramble & Bolt
11 Purlieu Way
Epping
CM16 7ED
United Kingdom

Email: support@brambleandbolt.shop
Telephone: +44 7848463927