Track Order

Tracking your order

When your order is dispatched we send a confirmation email to the address used at checkout.

If you have an account

If you created an account when ordering, sign in and open your order from the account area to see its current status.

If you checked out as a guest

Use the link in your order confirmation or dispatch email. If you cannot find those emails, check your spam folder first, then contact us with the name and postcode used on the order and we will look it up for you.

Order not arrived?

Delivery timescales shown at checkout are estimates given by the carrier, not guarantees, and occasional delays happen. If your order has not arrived within the window shown, get in touch with your order number and we will chase it with the carrier.

Your legal position: under the Consumer Rights Act 2015, if we did not agree a specific delivery date with you, goods must be delivered without undue delay and within 30 days of the order. If that does not happen, you can give us a new final deadline and, if we miss that too, cancel the order and receive a refund.

Something arrived damaged?

Contact us within a reasonable period of delivery with your order number and a photograph of the damage, and we will sort it out. See the returns and refund policy for your full rights.

Contact us

Bramble & Bolt
11 Purlieu Way
Epping
CM16 7ED
United Kingdom

Telephone: +44 7848463927
Email: support@brambleandbolt.shop