Payment Information

How payment works

Payments on this website are processed by Shopify Payments and the other payment providers enabled on our checkout. The payment methods we accept are shown as icons in the footer of every page and again at checkout — those icons are generated from the methods actually switched on in our account, so what you see is what you can use.

Security

The whole site, including checkout, is served over an encrypted HTTPS connection. Card details are entered directly into Shopify's PCI DSS compliant checkout and are not stored on our systems or visible to us. We never ask for card details by email, over the phone or through any other channel — if anyone contacts you claiming to be us and asks for card details, it is not us.

Currency

All prices and all charges are in pounds sterling (GBP). If your card is issued outside the UK, your bank may apply its own conversion rate and a foreign transaction fee — that is between you and your bank, and we have no part in it.

When you are charged

Payment is taken at the point you complete checkout. The full amount, including delivery, is shown before you confirm. Nothing further is charged afterwards.

Failed or declined payments

If a payment is declined, the order is not placed and no money is taken. A pending authorisation may briefly appear on your statement and will drop off on its own. Declines are usually a bank-side check rather than anything to do with us; trying a different card or contacting your bank normally resolves it.

Refunds

Refunds are made to the original payment method. Once we issue a refund it typically takes a few working days to appear, depending on your bank or card issuer. See our returns and refund policy for when refunds are due.

Questions

Bramble & Bolt
11 Purlieu Way
Epping
CM16 7ED
United Kingdom

Telephone: +44 7848463927
Email: support@brambleandbolt.shop

Please quote your order number.