Contact Us

How to reach us

Questions about a product, an order or a return reach a real person. Use whichever suits you.

Our address

Bramble & Bolt
11 Purlieu Way
Epping
CM16 7ED
United Kingdom

This is our business and returns address. It is not a shop, so please contact us before visiting or sending anything back.

Before you write

If your question is about an existing order, please include the order number — it saves a round trip and gets you an answer sooner. If it is about a product, tell us which one and what you are trying to do with it; we would rather help you choose correctly than process a return later.

A number of common questions are already answered on our FAQ page, and delivery and returns are covered in full in our delivery policy and returns policy.

Send us a message

Use the form below and we will reply by email. If your question is about an existing order, adding the order number helps us find it faster.

If your message is about an existing order, this helps us find it faster.

We use the details you provide here only to answer your message.See our Privacy policy.