Refund policy

RETURN AND REFUND POLICY

Last updated: 20 September 2026

This policy explains how cancellations, returns and refunds are handled by Bramble & Bolt. Nothing in this policy limits your statutory rights under UK consumer law.

CONTACT DETAILS

Bramble & Bolt
11 Purlieu Way
Epping
CM16 7ED
United Kingdom

Email: support@brambleandbolt.shop
Telephone: +44 7848463927

  1. 14-DAY CANCELLATION RIGHT

If you purchase a product online, you normally have the right to cancel your order without giving a reason.

You must notify us within 14 days beginning on the day after you, or a person nominated by you, receives the goods.

If an order is delivered in separate consignments, the cancellation period begins on the day after the final item is received.

To cancel, email support@brambleandbolt.shop and include:

  • Your full name

  • Your order number

  • The product being returned

  • A clear statement that you wish to cancel

You may also contact us by telephone or post.

  1. RETURNING AN ORDER

After notifying us that you wish to cancel, you must send the goods back without undue delay and no later than 14 days after notifying us.

Please contact us before sending a return.

Unless we provide different instructions, send returns to:

Bramble & Bolt — Returns
11 Purlieu Way
Epping
CM16 7ED
United Kingdom

For change-of-mind returns, you are responsible for the direct return cost.

We recommend using an appropriate tracked service and retaining proof of postage. You remain responsible for the goods until they are received by us.

If a product is faulty, damaged, misdescribed or incorrectly supplied, we will cover reasonable return costs. Contact us before arranging the return.

  1. RETURN CONDITION

You may inspect a product in the same way you reasonably would in a physical shop.

Products should be returned with all components, accessories and instructions. Original packaging should be included where reasonably possible.

We may reduce the refund to reflect a loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and operation.

This does not affect your rights when a product is faulty, damaged, unsafe, misdescribed or otherwise not in conformity with the contract.

  1. EXCEPTIONS

The change-of-mind cancellation right may not apply to:

  • Personalised or custom-made products

  • Products that deteriorate or expire rapidly

  • Sealed products unsuitable for return for health or hygiene reasons after opening

  • Products inseparably mixed with other items after delivery

  • Other products legally excluded from cancellation rights

These exceptions do not remove your rights if a product is faulty or misdescribed.

  1. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Inspect your order after delivery.

If a product is damaged, faulty, not as described or not what you ordered, contact support@brambleandbolt.shop and provide:

  • Your order number

  • A description of the problem

  • Photographs of the product and packaging where relevant

Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction under the Consumer Rights Act 2015.

The short-term right to reject qualifying faulty goods normally lasts 30 days from delivery. Additional statutory remedies may remain available after this period.

We will cover reasonable return costs for products confirmed as faulty, damaged, misdescribed or incorrectly supplied.

  1. REFUNDS

For a valid change-of-mind cancellation, we will refund:

  • The price paid for the returned product

  • The cost of our least expensive standard delivery option, where applicable

If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above the standard delivery cost.

We may withhold the refund until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Refunds will be issued no later than 14 days after that point and returned to the original payment method unless expressly agreed otherwise.

We do not charge a restocking fee.

Your bank or payment provider may require additional time to display the refund.

  1. EXCHANGES

We do not guarantee direct exchanges.

Depending on the circumstances, we may provide a replacement or ask you to return the original product and place a new order.

  1. CANCELLING BEFORE DISPATCH

Contact us as soon as possible if you wish to cancel or amend an order.

If processing or dispatch has not begun, we will try to cancel it. If the order has already been dispatched, you may need to receive and return it using the procedure above.

  1. RETURNED OR REFUSED DELIVERIES

If an order is returned because an incorrect or incomplete address was supplied, delivery was refused or the carrier’s collection period expired, we will contact you.

Reasonable redelivery costs may apply where the return was not caused by us or the carrier.

  1. CONTACT US

Email: support@brambleandbolt.shop
Telephone: +44 7848463927

Postal address:

Bramble & Bolt
11 Purlieu Way
Epping
CM16 7ED
United Kingdom